Principal, Salesforce Commerce Cloud

Job Locations US-Remote
Information Technology and Engineering
Position Type
Regular Full-Time


PK, the experience engineering firm, is looking for a Salesforce Commerce Cloud Technical Lead at PK who is responsible for partnering with key stakeholders to create a compelling vision while advising and executing on strategies to make best use of the Salesforce platform(s) to meet the client’s business goals. This person is responsible for leading the requirements and documentation sessions to gain an understanding of the client’s current state of process and technology in the Commerce space as well as supporting the implementation and ongoing services. The Functional Architect is responsible for providing storefront solution guidance and recommendations as well as sharing best practices across the digital eCommerce landscape. 


PK is open to remote locations, excluding Colorado.


  • Lead project discovery workshops, both on-site and remotely. 
  • Assess client business requirements, and work closely with the Technical Architect/Lead to provide long-term functional solutions based on the applicable Salesforce platform best practices. 
  • Communicate platform and business manager capabilities and limitations to clients effectively. 
  • Identify client process pain points and gaps in merchandising and maintenance best practices.
  • Drive client functional requirements and eCommerce best practice adoption. 
  • Author & review functional specification documentation for implementations and other large projects.
  • Stay current with the Salesforce platforms, releases, and new features & functionality. 
  • Identify opportunities and assist pre-sales support activities when needed. 
  • Consult customers on best practices for merchandising, search functionality, URL rules, catalog structure, etc. utilizing core business manager functionality.
  • Assess client business requirements and work closely with Salesforce Technical Architects to provide long-term functional solutions based on Salesforce Commerce Cloud, and cross-cloud engagements. 
  • Periodically review existing client sites and document business & technical areas of opportunity to help ensure high customer satisfaction.
  • Drive customer functional requirements and eCommerce best practices adoption. 
  • Understand implications of eCommerce solutions and business impact to cross-cloud solutions such as Mulesoft, Service Cloud, etc. 
  • Work closely with our partner organizations to support & enable their project implementation teams on functional best practices for all Salesforce Cloud solutions. 
  • Author & review functional specification documentation for implementation project teams.
  • Stay current with the Commerce Cloud platform, releases, and new features & functionality.


  • Minimum 5 years eCommerce experience in a Functional / Business Analyst capacity. 
  • 4-year degree in a related field, or equivalent experience. 
  • Understand the Salesforce Commerce Cloud platform and the business manager merchandising capabilities.
  • Direct customer facing and delivery experience in a consulting role. 
  • Ability to focus on deadlines and deliverables.
  • Expert presentation and communication skills with the ability to deliver accordingly based on audience members including the C-Suite. 
  • Exceptional communication skills.
  • Strong (and creative!) problem-solving skills.
  • Ability to work independently and as part of team.
  • Ability to travel as required, ~20%.
  • Experience across technologies a plus (Service, Communities, OMS, etc.). 
  • Exceptional communication skills.
  • Strong (and creative!) problem-solving skills.
  • Ability to work independently and as part of a team.
  • Ability to travel as required, 50-70%  post Covid (as per project needs).
  • Additional ecommerce platform experience a plus (Magento, Hybris, CloudCraze, etc.).

~ In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PK are based exclusively on merit.  PK does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law.   


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